Privacy Policy
How we protect and manage the personal information you share with us.
1. Introduction
Nam Ing River Cruise ('we', 'our', 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, make a booking or contact us.
2. Information We Collect
We may collect your name, email address, telephone number, booking information, billing details, passenger numbers, special requests, IP address, browser information and any correspondence you send us. Payment card details are processed securely by Stripe and are not stored by us.
3. How We Use Your Information
We use your information to process bookings, communicate with you, issue refunds, provide customer support, improve our services, comply with legal obligations and prevent fraud.
4. Payment Processing
All online payments are processed securely by Stripe. Nam Ing River Cruise does not store your full payment card details.
5. Sharing Information
We do not sell, rent or share your personal information with third parties for their own marketing purposes. We only share information with trusted service providers where necessary to operate our business, process payments or where required by law.
6. Data Security
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
8. Marketing Communications
With your consent where required by applicable law, we may use your email address to send updates, special offers, promotions, events and news about Nam Ing River Cruise and other Nam Ing products, services and experiences. We only use your information to market Nam Ing products, services and experiences. You may unsubscribe at any time. Unsubscribing will not affect booking confirmations or other essential service communications.
9. Your Rights
Subject to applicable law, you may request access to, correction of or deletion of your personal information.
10. Data Security & Security Incidents
We take the security of your personal information seriously. While no method of electronic transmission or storage is completely secure, we use reasonable measures to protect your information. If we become aware of a data breach likely to affect your personal information, we will investigate promptly, take appropriate action to minimise any impact and notify affected individuals and relevant authorities where required by applicable law.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Nam Ing River Cruise using the contact details on our website.